Service & Support

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gold standard service & maintenance

Safety and security are fundamental to us. For the equipment, its owners, its users.
Online chat facility for any query on all of our equipment and services- its use, safe operation, training, demonstration
Full assessment of every user, caregiver, in the home environment
Full range of support services for healthcare professionals, Occupational Therapists including:
client assessment,
team training,
product demonstrations,
presentations on safe stairway transfer, posture correction, posture support, supported bathing
training a designated team member as an “AAT Expert”, to support colleagues in prescription/ specification on any/all of our products
Full operative training on our stairclimbers exceeding LOLER requirements
Full training for carers on correct setting up and use of our equipment
Comprehensive annual service & maintenance packages(*): we will manage the whole process for you, noting due dates and contacting you to arrange a convenient date/time for you.

(*)Why it matters…

A stairclimber, like a car, needs a regular service check, to make sure every component is operating as it should, for consistently safe, comfortable stairway transfer.
If you’re a private, unpaid individual, it gives you assurance and peace of mind.
If you are paid to care, the equipment owner has a legal obligation to have the stairclimber serviced.
If you prescribed a stairclimber for a public body, that organisation has a duty of care to have the equipment serviced by an authorised competent person.
To find out more about our gold standard range of service & maintenance packages call 017978 821875 or email outlining the particular support service in which you are interested.

Want to find out more?

Book Your FREE Assessment. Our expert assessors are available nationwide.
Company Registration No. 5009438 VAT No. 847183504
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